Policies & Procedures
Navigating AI with confidence requires a strong bedrock of rules and guidelines that guide how your staff and stakeholders interact with your AI systems.
Understand Risk
Do you have customers and clients abroad? Did you know that the AI systems you use are highly regulated across the globe? Missteps and mistakes can lead to monetary penalties, reputational damage, and operational failure. To avoid these issues, robust policies and procedures are crucial for ensuring that your staff and stakeholders interact with and use your systems and their data in accordance to government and insurance industry regulations and requirements.
Our policies and procedures services help organizations identify risks and gaps in terms of non-compliance. We also specialize in identifying blindspots that can lead to future issues. We help organizations use AI confidently by researching, identifying, and designing tailored policies and procedures so that executives can implement and encourage the successful use of AI, worry free.
Manage Risk through AI Governance
When we talk about policies and procedures for AI, we mean AI Governance: a comprehensive framework of plans, rules, and guidelines in the form of policies and procedures. Here are some essential policies and procedures that should be a part of any AI Governance framework:
AI in the Workplace
An outline of your organization's rules, expectations, and standards when using AI. These policies and procedures are critical because they establish guardrails around your AI systems, effectively insulating the organization against human error.
Incident Response Plan
A step-by-step plan to follow in the event of an AI system malfunction or human use error. An Incident Response Plan includes communication protocols, harm mitigation steps, and processes for investigating and resolving the root cause. Did you know that EU requirements are stricter and more comprehensive, and are considered to be the golden standard? They are instructive for Canadian business doing business in Europe.
AI Acceptable Use Policy
This bedrock policy is one of the most common for AI. It outlines the appropriate and acceptable use of AI within an organization. This policy often defines ethical boundaries, legal compliance, and operational guidelines for using AI, ensuring that all applications and data align with the organization's values and legal obligations.
When we work on policies and procedures at VS, we ensure that law, policy, and ethics are incorporated into our analysis. Whether we are talking about AI in the world, an AI Incident Response Plan or any other policies or procedures, our guiding pillars are always incorporated in our deliverables. Read more about our approach to law, policy, and ethics here.
Where do you stand?
Whether Standard Operating Procedures or a Code of Conduct policy, every organization requires policies and procedures to guide conduct, behaviour, and decision making. Organizations that successfully use AI depend upon close alignment between operations, growth plans, and Key Performance Indicators with robust AI policies and procedures.
Knowing where you stand helps determine the best next steps for identifying and implementing the policies and procedures you need.
You're at the beginning of your AI journey. It's an exciting and labor intensive position for your organization. This is where foundations are critical. Without clear policies and procedures, you risk running into compliance issues or ethical pitfalls down the road. Our team can help you lay a strong foundation by identifying your specific needs and crafting tailored policies and procedures that propel your organization's success.
Next Steps: